Refund policy

Returns & Refunds Policy

We hope you absolutely love your Sweet Little Scents order. However, if something isn’t quite right, we’re here to help.

Changed your mind?

If you change your mind about your purchase, you have 14 days from the date you receive your order to let us know that you would like to return it.

Once you have notified us, you then have a further 14 days to return the item to us.

To arrange a return, please contact us before sending your order back. Items should be returned unused, in their original condition and with their original packaging wherever possible.

Unless the item is faulty, damaged or incorrect, you will be responsible for the cost of returning it to us. We recommend using a tracked postal service, as the parcel remains your responsibility until it reaches us.

Refunds

Once we receive your return, we will inspect it and process your refund as soon as possible.

Eligible refunds will be made to your original payment method. Where required by law, your original standard delivery charge will also be refunded. If you selected a more expensive delivery service, any additional amount paid above the standard delivery cost will not be refunded.

We may make a deduction from your refund if an item has been handled beyond what would reasonably be necessary to inspect it and its value has been reduced as a result.

Damaged, faulty or incorrect items

Every Sweet Little Scents order is carefully prepared and packed, but if your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs of the product and packaging where appropriate. This will help us resolve things for you as quickly as possible.

Your statutory rights are not affected. Products must be as described, of satisfactory quality and fit for purpose.

Candles and wax melts

If you are returning a candle or wax melt because you have changed your mind, please do not burn, melt or otherwise use the product before returning it.

Once a candle has been burned or a wax melt has been used, we may not be able to accept a change-of-mind return because the product's value has been reduced through use. This does not affect your rights if the product itself is faulty.

Candle refills

Unused candle refills can be returned in accordance with the cancellation rights above. If a refill has been used, melted, altered or otherwise used beyond what is reasonably necessary to inspect it, this may affect the amount that can be refunded.

Personalised or custom-made products

Products made specifically to your requirements or clearly personalised may not qualify for the standard change-of-mind cancellation right. This does not affect your rights if the item is faulty or not as described.

How to start a return

Please contact us through our Contact Us page with your name, order number and the item you would like to return. We’ll then provide the information you need to send your return back to us.