We want receiving your Sweet Little Scents order to be just as lovely as opening it.

Delivery

We currently deliver throughout the UK only.

Orders are carefully prepared, packed and dispatched within 3–5 working days. During particularly busy periods, seasonal launches or new collection releases, dispatch may take a little longer, but we’ll always do our best to get your order on its way as quickly as possible.

All orders are sent using Evri. Delivery charges will be shown at checkout before you complete your purchase.

Once your order has been dispatched, you’ll receive confirmation along with tracking information so you can follow your parcel on its journey to you.

Please double-check your delivery address before completing your order. If you notice an error after placing your order, contact us as soon as possible. Once your parcel has been dispatched, we may not be able to change the delivery details.

Please note that our 3–5 working day timeframe relates to preparing and dispatching your order. The courier's delivery timeframe begins once your parcel has been handed over to Evri.

Returns

We hope you absolutely love your Sweet Little Scents order. If you change your mind, please contact us within 14 days of receiving your order to let us know that you would like to make a return.

Once you have notified us, you then have a further 14 days to return the item.

Items should be returned unused and in their original condition and packaging where possible. Unless an item is faulty, damaged or incorrect, the cost of returning your order is your responsibility.

If a candle has been burned, a wax melt has been melted, or another product has otherwise been used beyond what is reasonably necessary to inspect it, this may affect your eligibility for a full change-of-mind refund. This does not affect your statutory rights where an item is faulty or not as described.

Damaged, Faulty or Incorrect Orders

Every Sweet Little Scents order is carefully prepared and packed by hand. If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

Please include your order number and photographs of the product and packaging where appropriate. This will help us look into the issue and get things sorted for you as quickly as possible.

Refunds

Once an eligible return has been received and checked, we'll process your refund back to your original payment method.

Please allow additional time for your bank or payment provider to process the refund and show it in your account.

Need Some Help?

If you have any questions about your delivery, tracking or a return, simply get in touch through our Contact Us page or email us at contact@sweetlittlescents.uk and we'll be happy to help.